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Frequently Asked Questions

Please visit our “How to Shop” section in Left Navigation.

You can order as “guest” but we recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products.

Click “Forgotten Your Password?” link at the Sign In Page and follow the instructions.

So sorry for Sold Out items we can’t produce it anymore. But if you want to try to request it, you can email us at gaudi.clothing@gmail.com and tell us what you want to have. We might be considering it, or perhaps the items are available in our stockists.

Our size only 1 free size (One size fits all). But we have an information in each product page (in Size Guide) for the size suggestion. In each page you can see in "Choose size" our size suggestion. For example "All size (S-XL)" suggests that the product will fit size from Small to XL. Meanwhile "All size (M-L)" will fit size Medium to Large. For size guide of what your size is, click here

Yes, we can ship to another address, but if you want to ship to 2 or 3 addresses, you have to make 2 or 3 separate orders.

After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours. Note that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days. For more info, click “Shipping Policy” section in Left Navigation.

If you want to get it earlier (earliest within 2 days after you confirm the payment) please choose FAST Shipping upon the check out.

Unfortunately you can’t. We only ship the order to the address written.

Unfortunately you can't, because after checking out your order is recorded. If you want to add items, kindly make a new order and notify us via email info@hava.co.id to combine your shipping.

Yes you can, kindly click "Track Order" or view it from "My Account" and click the link in the Airwaybill Number. If you still want to know the current status, kindly email info@hava.co.id so we can check it to the shipping company.

Please read our “Return & Exchange” Section at your left navigation.

GAUDI will guarantee to keep all information you given to us private. We will not disclose it to another party.

Yes you can, but it will be via Paypal (www.paypal.com) and in USD or AUD.

Kindly email us to info@hava.co.id , so we can check it with the shipping company. Note that if your order is sent during public holiday, there may be some delays

We apologize for our mistake, and please kindly email us to info@hava.co.id, and we will give you instructions to return it to us. All shipping fees will be paid by us (both returns and sending it back).

No you can't, sale items are non-changable and non-refundable. All sale items are final.